Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Employee Search in Team Section

When searching for the primary or alternate in the team section I can only search using a name. Where two people have the same name you don't know which to select which is very common in larger organisations. It would be beneficial to expand the s...
Ben Cartlidge over 1 year ago in Resilience - Plans 1 Roadmap Consideration

Enable functionality to exempt records from import/export updates

We need the ability to maintain a static list of resources (internal contacts, applications, suppliers, etc.) that do NOT get updated/deleted with an import. The specific example is we have a list of board members who are NOT in the HR data feed. ...
Guest over 1 year ago in Resilience - Administration & Configuration / Resilience - Data Management 1 Future consideration

True Alphabetical Sorting in ClearSight

ClearSight appears to be sorting string results using case sensitivity, i.e. depending on if the letters are uppercase or lowercase they will be sorted into subgroups of the larger group for that letter. For example the last names Barber, BRADLEY,...
Shannon Stout over 1 year ago in CS - ClearSight Platform - General 0 Future consideration

Notify Owner when Incident Issue is Created

When an Issue is created within an incident, the assigned Owner should be notified (via email). Currently the Owner would not receive an email or other notification related to the issue until the date/time indicated in the Next Update field.
Amanda Feest over 1 year ago in Resilience - Crisis Management 0 Future consideration

RK Alerts but Proactive Alerts Instead

The client is looking for a way to be aware and notify their property manager of potential up coming events. We discussed RK Alerts, but they would like to see something that uses data perhaps from a weather service to notify properties that are i...
Guest over 4 years ago in RMIS - Riskonnect Alerts 0 Will not implement

Ability to print images with standard Notes Abstract

With ClearSight, users are able to enter Rich text and attach images. However, these images are not printed on the Notes Abstract. Client has asked for the ability to print images with standard Notes Abstract.
Guest almost 4 years ago in ClearSight / CS - Reporting & Analytics - Standard/Crystal 1 Future consideration

Way to capture/report Proven RTO/RPO times

Currently there is no way to capture the Proven RTO/RPO times after an exercise. Would it be possible to create an insight report or, secondarily, an excel export that is tied to a particular Event/Incident with all the corresponding data collected.
Guest over 1 year ago in Resilience - Administration & Configuration / Resilience - Crisis Management / Resilience - Data Management 1 Future consideration

Closing an Occurrence when all claims/incidents are completed

We would like the functionality to be able to close an occurrence when all claims/incidents are complete automatically either through and event or system setting.
Crystal Wubbels 7 months ago in  0 Future consideration

Peaks and Deadlines Help Text

I would like to be able to add help text to peaks and deadlines.
Ben Cartlidge 7 months ago in Resilience - Administration & Configuration / Resilience - BIAs 0 Future consideration

Add "Assigned Role" to Plan Tasks Import

Currently you can't map to the Assigned Role when running a Plan Tasks import. I assume that's because the Assigned Role field pulls from Roles built into the Teams within the plan, so there's potential for a lot of errors if folks try to import a...
Amanda Feest 2 months ago in Resilience - Plans 1 Future consideration