Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Task Sections Should Default Back to Current View (Expanded vs Collapsed) After Editing

We have our emergency action plans collapsed and in the checklist view. If you click "Expand All Tasks" to see the details, and then edit and save a task, that section collapses back to the collapsed view, and you lose your spot in the plan (the o...
Ashley Helmick 21 days ago in Resilience - Plans 1 Roadmap Consideration

Reject button for Final Approver

The final approver should be able to "reject" the BIA/Plan, hence the "Request update" button should be visible for final approver
Guest 5 months ago in Resilience - BIAs / Resilience - Plans 2 Roadmap Consideration

Need the ability to create email notification templates for each stages of approval

Need the ability to create email notification templates for each stages of approval
Guest 5 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration

Allow templates to be applied retroactively.

The new features for strategies, templates, etc. are great for net-new implementations for Riskonnect customers that purchased a license after those features were released, but the ability to revamp established accounts with these features while m...
Nathan Early over 1 year ago in Resilience - Plans 0 Roadmap Consideration

Approver should not be able to approve if editor has not sent for approval

The approval workflow (BIA/BCP/Exercise) should be modified so that the approve option is not available to an approver until it has been sent for approval by the editor. This is to avoid approvers simply approving BIAs/BCPs/Exercises without the e...
Guest 6 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration

Have report showing status of 3 stage approvals

Where a client has a number of BIA's (in some cases this could be in the 100's) and they're using 3 stage approval, there is currently no obvious way of seeing which approval stage each BIA is at (i.e. which levels have approvals outstanding) give...
Steve Barnett 16 days ago in Resilience - BIAs 1 Roadmap Consideration

Allow Account Owners to Select Automated Reminder Email Frequency

It would be useful to be able to customize the frequency with which automated reminder emails re. BIA, document, action, application, and product due dates are sent before and after the due date has passed. Specifically, we do not want our users t...
Heather Myers 8 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration

Insights Reporting: Enable Custom Fields to be selected and reported on

Am example here is with Applications. Many customers have their IT applications collated into a Tier structure - i.e. Tier 0 being essential applications for the business, tier 1 being important applications, down to tier 4 or 5 which are bespoke ...
Steve Barnett over 1 year ago in Resilience - Reporting & Analytics 1 Roadmap Consideration

Users should not be able to request approval of BIA/BCP/Exercise if all mandatory fields in entire document have not been completed.

Users should not be able to request approval of BIA/BCP/Exercise if all mandatory fields in the entire document have not been completed. The system should also flag to the user which mandatory fields have not been completed. For example, when the ...
Guest 4 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration

Approval workflow Emails

The communication template within the system is not customizable. For instance, when requesting updates or approvals, I have to manually modify the RK template to remove unwanted information. This manual adjustment is inefficient and contrary to t...
Gill Driscoll 3 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration