Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Ideas

Showing 797

Additional functionality of DKIM Authentication Method

Would like the option of utilizing DKIM authentication for email.s
Crystal Wubbels over 1 year ago in CS - ClearSight Platform - General 3 Future consideration

Add additional thresholds/colours to Risk Counter Widget in ARM Dashboard

The ability to add additional thresholds/colours to Risk Counter Widget in ARM Dashboard - for example aligning counts to PID which have more than 3 colours in them.
Guest 8 months ago in ARM - Dashboards 0 Future consideration

Close or Void open tasks when a Claim or Incident is voided

As it is now, users have to manually close out any open tasks on claims/incidents when they Void.
Shannon Stout almost 3 years ago in CS - Claims Administration 3 Future consideration

Link TI with Notifications

Alerts from TI could be GREATLY enhanced if we were able to create Notification Templates and use them from TI. Fields from TI (i.e., the lines in Alerts, such as Event, Categories, Severity Level, Impacted Assets, etc.) should be exposed to a Not...
Daniel Holmes 8 months ago in Resilience - Threat Intelligence 0 Future consideration

Add text message as an alert method option

Currently the only option in the TI tool to send alerts is via email. The more urgent an alert is, the less this is good practice as the only method of communication. We should have the ability to leverage the mobile phones captured in contact rec...
Daniel Holmes 8 months ago in Resilience - Threat Intelligence 0 Future consideration

Add precise proximity to threat alerts

Currently there is no way to discern the proximity of an asset from a threat by looking at the alert. I assume this information is known in the logic somewhere, else the rule would not have been triggered. Suggest something that looks like: "Impac...
Daniel Holmes 8 months ago in Resilience - Threat Intelligence 0 Future consideration

Use Generative AI to fill forms using content from clipboard.

We have various forms throughout our products that users will fill based on information they received from some external source like email or tweet or website article. Wouldn't it be great if they could just copy that information from the source i...
Guest 8 months ago in The AI Innovation Lab 1 Future consideration

Add Ability to Search for Plan Roles by Plan Name When Sending Notification from Mobile App

I am doing some testing with sending Notifications from the mobile app. I want to use the Plan Roles option to search for Notification recipients (instead of Internal Contacts). There is a search bar, but it seems that this only allows me to searc...
Amanda Feest 12 months ago in Resilience - Mobile 0 Future consideration

Flag Gap Between RTO and Estimated Recovery Time

A client has requested that we add functionality that would flag a gap between projected recovery time (based on task duration) and activity RTO (e.g., if the amount of time it's going to take to recover will exceed the activity RTO). They'd like ...
Kadambari Lanka over 1 year ago in Resilience - BIAs / Resilience - Crisis Management 0 Future consideration

Make contents of update request emails sent from within plans or documents visible

We noticed recently that when we send an update request email from within a plan or document, that we can't see the contents of that email anywhere. It would be good to have this history available so that we can see what's been communicated.
Guest 8 months ago in Resilience - Plans 0 Future consideration