Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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All ideas

Showing 116

The message box to work like a Rich Text field so you could add images to the notification

The ability to add images to the notification message box. Add a header image to identify you company or organisation. Add a footer signature image. Insert a table if required.
Richard Duffy over 1 year ago in Resilience - Notifications 0 Included in Release

Re-open "Completed" event review records in RK HC

Reviewers need the ability to "Re-open" event review records that were previously closed.
David McElroy over 2 years ago in Riskonnect Healthcare 0 Included in Release

Automated Convert to Claim process based on Intake detail record type

Incidents generated via the portal create Incident and Incident Detail records. Users then must click 'convert to claim' on the Incident Detail to create the claim. Many clients request automation here so the claims can be generated without them n...
Guest about 4 years ago in  0 Included in Release

Create Additional Flexibility with BI Dates

Currently, in BI, you are limited in the types of relative dates you can use. They are built off of calendar years, which makes reporting off of them force users to hard code reports and requires a lot of maintenance. It would be beneficial to exp...
Guest almost 3 years ago in CS - Reporting & Analytics - Business Intelligence 0 Included in Release

Add a link to the threat in an alert email

Currently threat emails only contain links to each impacted asset from the Location table. This yields no information about the threat. Users have to then click over to TI, find the threat on the map, and hopefully find/read the summary from there...
Daniel Holmes 8 months ago in Resilience - Threat Intelligence 0 Included in Release

Ability to delete document templates that are not required

We have had to create numerous document templates to use as tests, and these need to be deleted to avoid confusion. Any old templates which are no longer in use should be able to be deleted to ensure that staff are not using the incorrect version,...
Toni Spellar 4 months ago in Resilience - Plans 1 Included in Release

EMR Launch to Patient Event Portal

This idea is to capture the solution for a frontline staff member, using Epic or Cerner, viewing a Patient Record to functionally "launch" the RK event portal. The kicker is while also carrying over the patient's demographic information and associ...
Guest over 4 years ago in Riskonnect Healthcare 0 Included in Release

Increase password length minimum requirement from 8 to 15 characters

Client has increased their security compliance requirements: password minimum length should be increased to 15 characters.
Guest over 3 years ago in CS - ClearSight Platform - General 2 Included in Release

Change default view for values collectors

The End date is provided - the value collector should not be aware of the end date - they should only see the due date otherwise they will just work to the end date. This should be removed by default.The first valuation date is confusing. Hard to ...
Guest over 3 years ago in CS - Location & Property Management 2 Included in Release

Assigning Lightning Console Permission

With HC clients we must assign a lightning console permission set for all new users. We are currently creating a flow for every HC client to make this an automated process for the user's admin. This should be base automation that can be envoked us...
Guest over 3 years ago in Healthcare - General 0 Included in Release