Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Notifications

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Manual update of recipient responses within the Notification module.

We are looking for the capability to have Notification admins manually update recipient responses within the Notification module. This capability is currently available in legacy AssuranceNM software and utilized when a team member is unable to re...
Guest 7 months ago in Resilience - Notifications 0 Future consideration

WhatsApp Notification - Ability to remove or turn off

The ability to remove, turn off the WhatsApp option of delivery method when sending notifications. Having the option available in 'Update Riskonnect Business Continuity & Resilience Settings' section of the software would be helpful and manage...
Richard Duffy about 1 year ago in Resilience - Notifications 0 Future consideration

Notifications- Location Based Sending

In the notification module, enable the ability to send notifications based on location and to individuals assigned to that location.
Aaron Calderon 4 months ago in Resilience - Notifications 0 Future consideration

Notifications: Have ability to use alternate sending options to WhatsApp for hard to reach destinations

Notifications: For businesses with a global reach, notifications may be required to be sent - and responses received - to known 'Hard to Reach' countries (i.e. China, Nigeria) for SMS messaging. Resilience offers the use of WhatsApp messaging for ...
Steve Barnett 4 months ago in Resilience - Notifications 0 Future consideration

Character Count: Message Section for Notifications

Can we increase the character limit for email sending from 1,600 to a larger quantity? Sending email-only notifications would enable the placement of more information. This feature would prove beneficial when sending a substantial amount of inform...
Aaron Calderon 4 months ago in Resilience - Notifications 0 Future consideration

Details or Comment Section on Notification Templates

When creating templates, we would benefit from a free text field that allows us to add notes to the notification template. Users with permissions to modify notification templates would be able to edit the item, but senders would only be able to re...
Aaron Calderon 4 months ago in Resilience - Notifications 0 Future consideration

Ability for Escalation Path to have an "approval" type action

Currently the Escalation Path process is designed so that if contact(s) at the 1st level don't reply to the notification, it will move on to the next level after a period of time. If that level doesn't reply, it will move on to the next, or start ...
Rory Middleton about 1 year ago in Resilience - Notifications 0 Future consideration

Provide list of Internal Contacts that will not be included in Notification before sending.

When you perform a Notification, on the screen where you can Send or Schedule the Notification, you will see a list of Internal Contacts that will be included. What you do not see is a list of Internal Contacts who will not be contacted because th...
Rory Middleton about 1 year ago in Resilience - Notifications 0 Future consideration

Make the "Archived" Box on New Notification More Clear

When creating a new Notification, there is a checkbox that says "Archived." In talking with Product, I learned that selecting this box will cause the message to be archived immediately after it is sent. I'd suggest we make this more clear, e.g., b...
Amanda Feest about 1 year ago in Resilience - Notifications 0 Future consideration

Allow Survey questions to branch

Within a Survey you can create a list or set of questions which is ok. However there is no obvious capability to 'branch' dependent on the response to a question. i.e. If a supplier is asked on question 1 - have you tested your BC plans, and the r...
Steve Barnett over 1 year ago in Resilience - Notifications 0 Future consideration