Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Status Future consideration
Categories Resilience - Notifications
Created by Rory Middleton
Created on Feb 9, 2024

RELATED IDEAS

Ability for Escalation Path to have an "approval" type action

Currently the Escalation Path process is designed so that if contact(s) at the 1st level don't reply to the notification, it will move on to the next level after a period of time. If that level doesn't reply, it will move on to the next, or start over depending on the repeat count being set.

It would be beneficial to have additional functionality in the Escalation Path that acts as an approval process. So, instead of moving on to the next level if it doesn't get a reply after a period of time, it requires that level to reply before moving on to the next level. For example, if level 1 has 5 Contacts assigned and the fill target is 2, it will only move to level 2 once the 2 people reply. If a contact hasn't replied in X minutes, it should send the notification again until the fill target is reached. Only then would it move to the next level.

Solution Platform Business Continuity & Resilience
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