Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Threat Intelligence

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More Flexibility with Map Center for Threat Intelligence

Currently the Map Center settings for Threat Intelligence allow the user to either choose a Location, Internal Contact, or Supplier to be the map center, or to have no map center at all (in which case a map of the world shows up). A client has sug...
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration

Add an "Impacted Asset" to the Event Log for a Threat Rule

Since a Threat Rule can have multiple Suppliers, Locations, or Internal Contacts assigned, it would be useful if the Threat Rule's Event Log showed which asset(s) was impacted by whatever event triggered the rule. I think we'd just need to add a c...
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration

Add a Log of Related Threats to Locations, Suppliers, and Internal Contacts

A client suggested that it would be useful to have a log of threats related to a particular asset. For example, if you go to a location in the Locations library, at the bottom there is an option to see Survey assigned to the location and to expand...
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration

Add Option to Add Groups of Assets to "Internal Contacts, Locations, and Suppliers" on Threat Rule

When adding assets to the "Internal Contacts, Locations, and Suppliers" field on a Threat Rule, it would be useful to be able to add a "group" of internal contacts, locations, and/or suppliers instead of having to add them one by one. Maybe this c...
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration

Improve Options for Adding Threat Categories to a Threat Rule

Currently when creating a Threat Rule, you have to add Threat Categories one by one. It would be good to be able to add All Threats by Category and/or to have the option to add All Threats. Adding one by one is cumbersome.
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration

Eliminate Max of 5 Recipients from Threat Rule

Why is there a limit to number of recipients for a Threat Rule? It would be great if we could get rid of this limit.
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration

Link TI with Notifications

Alerts from TI could be GREATLY enhanced if we were able to create Notification Templates and use them from TI. Fields from TI (i.e., the lines in Alerts, such as Event, Categories, Severity Level, Impacted Assets, etc.) should be exposed to a Not...
Daniel Holmes 7 months ago in Resilience - Threat Intelligence 0 Future consideration

Add text message as an alert method option

Currently the only option in the TI tool to send alerts is via email. The more urgent an alert is, the less this is good practice as the only method of communication. We should have the ability to leverage the mobile phones captured in contact rec...
Daniel Holmes 7 months ago in Resilience - Threat Intelligence 0 Future consideration

Add precise proximity to threat alerts

Currently there is no way to discern the proximity of an asset from a threat by looking at the alert. I assume this information is known in the logic somewhere, else the rule would not have been triggered. Suggest something that looks like: "Impac...
Daniel Holmes 7 months ago in Resilience - Threat Intelligence 0 Future consideration

Add the Impacted Asset to the Subject Line of a Threat Rule Notification Email

When a Resilience user receives a Threat Alert email, the subject line is "Threat Alert: [Severity Level] - [Miscellaneous Details]" wherein the miscellaneous details piece varies widely by event. It might be more useful to the recipient if the su...
Amanda Feest 11 months ago in Resilience - Threat Intelligence 0 Future consideration