Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Crisis Management

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Automatically removing an incident from home screen when closed

At the moment Closing an incident does not remove the incident from the homepage as the check option in the incident stays ticked unless you go back in and manually via the Incident properties section. From a user perspective this doesn't seem lik...
Amy McGee 4 months ago in Resilience - Crisis Management 0 Future consideration

Provide an Incident/Exercise Summary in Crisis Management module

For an Incident raised in the Crisis Management module, it would be a great option to have the system provide an Incident/Exercise summary section which could be extracted/printed/PDF'd, so that the Incident/BC team can see relevant fields in one ...
Steve Barnett 3 months ago in Resilience - Crisis Management 0 Future consideration

Allow Incident Issues to be viewed within Insights Reporting

Under Crisis Management module any Issues encountered/identified can be logged under the specific incident. It would be desirable to view all Incident Issues, alongside all Incidents themselves, within the Insights Reporting module as the data is ...
Steve Barnett 3 months ago in Resilience - Crisis Management 0 Future consideration

Have the ability to look at Incident Issues across multiple Incidents to identify trends/common issues

Within the Crisis Management module, there is the ability to identify and record any issues related to that incident. As BC planning is about spotting trends and issues, there is currently no way to look at all identified issues across multiple in...
Steve Barnett 3 months ago in Resilience - Crisis Management 0 Future consideration

Use only the approved Disaster Recovery Plans during an exercise

When starting a new incident, include only the "Approved" versions of all plans to be used inside the exercise and not allow changes to said plans in the middle of the exercise. Currently plans are pulled in in whatever state they are, approved, n...
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

When creating a new Incident and using the "Activated Plan Tags" it is also pulling Archived Plans.

Archived plans should not be part of DR exercises.
Guest almost 2 years ago in Resilience - Crisis Management / Resilience - Plans 0 Future consideration

Notify Owner when Incident Issue is Created

When an Issue is created within an incident, the assigned Owner should be notified (via email). Currently the Owner would not receive an email or other notification related to the issue until the date/time indicated in the Next Update field.
Amanda Feest over 1 year ago in Resilience - Crisis Management 0 Future consideration

Way to capture/report Proven RTO/RPO times

Currently there is no way to capture the Proven RTO/RPO times after an exercise. Would it be possible to create an insight report or, secondarily, an excel export that is tied to a particular Event/Incident with all the corresponding data collected.
Guest over 1 year ago in Resilience - Administration & Configuration / Resilience - Crisis Management / Resilience - Data Management 1 Future consideration

Allow Customisation of the Incident Issues view

Under the Crisis Management module the user can view Incident Issues, however there is no option to customise the view the User sees, i.e. to view by priority or update date/time. It would be very useful to allow users to select the view they requ...
Steve Barnett 3 months ago in Resilience - Crisis Management 0 Future consideration

Ability to Delete Information from Incidents Module Feed

If employees list something inappropriate, controversial, confidential, inaccurate, or something that could lead to issues in litigation following a disruption in the Incidents Module (Situation Assessment), the company should have the ability to ...
Ashley Helmick about 1 year ago in Resilience - Crisis Management 0 Future consideration