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Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

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Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

Status Future consideration
Created by Amy McGee
Created on Aug 6, 2024

Automatically removing an incident from home screen when closed

At the moment Closing an incident does not remove the incident from the homepage as the check option in the incident stays ticked unless you go back in and manually via the Incident properties section.

From a user perspective this doesn't seem like the logical way of doing it. Surely it would make more sense for the incident to be automatically removed from the homepage as soon as it is closed. I can imagine this being missed on a number of occasions. as it has already in our business.

Solution Platform Business Continuity & Resilience
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