Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Ability for admins to open Overview section in read only mode during approval cycle

Currently, when a BIA/Plan is awaiting the owner or final approver, the BIA/Plan overview section cannot be opened even by the Admin. The Admin should be able to open the overview section while the information should be in read-only mode.
Guest 9 months ago in Resilience - BIAs / Resilience - Plans 0 Roadmap Consideration

Approval Workflow and Different Status for Plans/BIA

The approval flow should be sequential (i.e. from the contributor to the owner to the final approver). The BIA and Plan should have different statuses that reflect its progress. The statuses are: - Ready for review = When BIA/Plan is ready for its...
Guest 9 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration

Approval workflow Emails

The communication template within the system is not customizable. For instance, when requesting updates or approvals, I have to manually modify the RK template to remove unwanted information. This manual adjustment is inefficient and contrary to t...
Gill Driscoll 7 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration

Update needed for Printout format

Hi, In printout format, header and footer is not working properly, company logo is in header and footer. When we try to add disclaimer as it's mandatory for us to add, not showing all as it seems there is limitation. Not possible to arrange page b...
Guest 4 months ago in Resilience - Plans 1 Roadmap Consideration

In Clearsight - Ability to bulk download emails and email attachments

I now have two clients ask for the ability to be able to bulk download emails and attachments in Clearsight. Client A needs it so they can instruct a solicitor/lawyer at some stage of the claim and provide them with all the correspondence includin...
Guest almost 4 years ago in CS - Claims Administration 2 Roadmap Consideration

Use of secure algorithm to sign SAML authn requests

Our SAML administrators upgraded their infrastructure to the latest version of the shibboleth platform which has deprecated support of the insecure SHA-1 signing algorithm. Riskconnect BCR signs authn requests using SHA-1 which forced our SAML tea...
Guest 6 months ago in Business Continuity & Resilience 0 Roadmap Consideration

Remove record limits in Recycle Bin list

The Recycle Bin list is artificially limited to the last 100 entries. This hampers any effort to restore any data if more than 100 items have been deleted since the item you're interested in has been deleted. Deleting a Business Continuity plan co...
Guest almost 2 years ago in Resilience - Administration & Configuration 1 Roadmap Consideration

Add document library to avoid duplicate files

In Assurance CM there was a document library to store files, and in Riskonnect there is not. Because of not having a document library, often times duplicate files are added (used in multiple plans) leading to confusion. It would be great to have a...
Scott Gardner about 1 year ago in Resilience - Administration & Configuration 0 Roadmap Consideration

Allow Ability to Reformat/Reorganize Icons on Claims

A client utilizes Custom Letter frequently and often edits those custom letters before attaching. In order to find the upload button, they have to know to look behind the drop down of available icons at the top of the claim. They would like to be ...
Guest almost 4 years ago in CS - Claims Administration 3 Roadmap Consideration

Email notification to be sent to contributors once dept/doc is approved by the owner

The contributors of a Plan, BIA etc should receive a notification to alert them that the document has been approved by the owner
Guest 8 months ago in Resilience - BIAs / Resilience - Plans 1 Roadmap Consideration