Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Showing 790

Internal Contacts convert to Users

We have an import of internal contacts into BC&R, but have to manually set up users. It would be great if there was a button or easy way to convert an internal contact as a user.
Victoria Hiatt over 1 year ago in Resilience - Administration & Configuration 6 Future consideration

Archived BIAs' Data Should Not Show Up in Plans

Currently, BIA data from archived plans shows up in fields such as "Location Activities" in the plans. This is highly confusing and leads to inaccurate data presented in the plans, since the archived BIAs are no longer being updated.
Ashley Helmick 24 days ago in Resilience - BIAs / Resilience - Plans 1 Future consideration

Improve the printing functionality

When you click view PDF it looks good but when you click on print it looks unprofessional. It lacks the ability to print any documents and appears disorganized, without a proper format or font, resulting in a document that is not presentable. Sugg...
Gill Driscoll 3 months ago in Resilience - BIAs / Resilience - Plans 2 Future consideration

Character Count: Message Section for Notifications

Can we increase the character limit for email sending from 1,600 to a larger quantity? Sending email-only notifications would enable the placement of more information. This feature would prove beneficial when sending a substantial amount of inform...
Aaron Calderon 11 days ago in Resilience - Notifications 0 Future consideration

Details or Comment Section on Notification Templates

When creating templates, we would benefit from a free text field that allows us to add notes to the notification template. Users with permissions to modify notification templates would be able to edit the item, but senders would only be able to re...
Aaron Calderon 11 days ago in Resilience - Notifications 0 Future consideration

Add more status types to BIAs and Plans

Is there a way to have a BIA or Plan show as "In Review"? It would be helpful if, when a plan was submitted for approval, there was a way to see that it had been sent without having to go through each document to verify who it is sitting with. I d...
Michelle Winton over 1 year ago in Resilience - BIAs 2 Future consideration

Customize font size/style options for print to PDF export

Currently the print to PDF for BIA text is too large. Would like custom option to set font size or font style. Also allow Headers to remain on same page as content via content grouping/white space reduction.
Nick Adams over 1 year ago in Resilience - BIAs / Resilience - Plans 2 Future consideration

Allow all 'From' mails to be customised to a clients known email

Some aspects of the system allow the 'From' email to be changed from the default 'noreply@castellanbc.com' to an email of the clients preference/choosing. Doing this allows the client to utilise a known/accepted email within their organisation and...
Steve Barnett 26 days ago in Resilience - Administration & Configuration 1 Future consideration

Improve the Castellan - Plan PDF layout

1. Page 2.- The Introduction should be shown on the next page and not appear with the Table of Contents? 2. External Contacts - the contact details as they appear are not easy to read and not practical at all. There should be a better way to displ...
Guest over 1 year ago in Resilience - Plans 1 Future consideration

Need proper User audit/Change Management report

Need a proper user audit/change management report for troubleshooting/monitoring purposes. The report should contain: - Date and Time - The user who makes the changes - The impacted BIA/Plan - What information was changed The current report is not...
Guest 5 months ago in Resilience - Reporting & Analytics 2 Future consideration