Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Notifications

Showing 24

Limiting Notifications functionality by user role

It should be possible to stop certain users, perhaps by user role permissions, from sending communications to "All Internal Contacts" via the Notifications module. For large organisations, messages sent by local teams by accident (not habitual use...
Guest 6 months ago in Resilience - Notifications 0 Future consideration

Quick editing of the individual internal contacts in the notification template.

It would be useful to be able to quickly copy and paste internal contacts in a notification message and delete them all at the same time if an update is quickly needed to send it out. I do understand that we need to manage them at the template lev...
Kim Sanderson 6 months ago in Resilience - Notifications 1 Future consideration

SMS Notification: The message title should appear in the beginning of the SMS text (for testing purposes for example).

The field Text Message Prefix is not enough as it covers all the campaigns and it is not campaign specific.
Guest 3 months ago in Resilience - Notifications 0 Future consideration

WhatsApp Notification - Ability to remove or turn off

The ability to remove, turn off the WhatsApp option of delivery method when sending notifications. Having the option available in 'Update Riskonnect Business Continuity & Resilience Settings' section of the software would be helpful and manage...
Richard Duffy about 1 year ago in Resilience - Notifications 0 Future consideration

Manual update of recipient responses within the Notification module.

We are looking for the capability to have Notification admins manually update recipient responses within the Notification module. This capability is currently available in legacy AssuranceNM software and utilized when a team member is unable to re...
Guest 7 months ago in Resilience - Notifications 0 Future consideration

Notifications- Location Based Sending

In the notification module, enable the ability to send notifications based on location and to individuals assigned to that location.
Aaron Calderon 4 months ago in Resilience - Notifications 0 Future consideration

Castellan - Ability to create a tag to not include data

Ability to create a tag to not include data. Use case - we do not want to contact colleagues who are on Long Term Sick or Maternity leave with incident communications, inorder to do this we create a department tag and move them into this in our pe...
Guest about 2 years ago in Resilience - Data Management / Resilience - Notifications 0 Will not implement

Character Count: Message Section for Notifications

Can we increase the character limit for email sending from 1,600 to a larger quantity? Sending email-only notifications would enable the placement of more information. This feature would prove beneficial when sending a substantial amount of inform...
Aaron Calderon 5 months ago in Resilience - Notifications 0 Future consideration

Details or Comment Section on Notification Templates

When creating templates, we would benefit from a free text field that allows us to add notes to the notification template. Users with permissions to modify notification templates would be able to edit the item, but senders would only be able to re...
Aaron Calderon 5 months ago in Resilience - Notifications 0 Future consideration

Ability for Escalation Path to have an "approval" type action

Currently the Escalation Path process is designed so that if contact(s) at the 1st level don't reply to the notification, it will move on to the next level after a period of time. If that level doesn't reply, it will move on to the next, or start ...
Rory Middleton about 1 year ago in Resilience - Notifications 0 Future consideration