Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Business Continuity & Resilience

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Crisis Management: Incident Activated Plans List and the IT Recovery Dashboard List should be auto sorted by Application RTO’s

Currently, in order to hard wire a recovery order by RTO you need to manually every first task to start at a specific time. Instead, the product should sort the execution order by Application RTO (assumes the app is associated to the plan).
Guest almost 2 years ago in Resilience - Crisis Management 0 Future consideration

Crisis Management: For incidents, establish a view by Role where those executing tasks for a given role can view their tasks that are ready to execute (as well as those remaining which are not yet ready).

When opening an Issue as an executor, have the user select their role to see their INC tasks which are: Not yet ready to start Ready to Start Completed Also, When users (who have selected their role) attempt to start a task assigned to another rol...
Guest almost 2 years ago in Resilience - Business Continuity - General / Resilience - Crisis Management 0 Future consideration

Strategy Section Formatting

When completing the strategy section on the BIA, when inputting the implementation steps you can add numbering or bullet points steps. However, when the strategy moves to the Plan Template the formatting disappears, and the text transfers into a s...
Guest 6 months ago in Resilience - BIAs 2 Future consideration

Change field locations on Process

Configure how fields appear in BIA under a Process in the view before you click into the process. You can add custom fields, and have them show on the process screen in the BIA, however you can't control where they will appear.
Bradley Cornwell 12 months ago in Resilience - BIAs 0 Future consideration

Adding the Risk section from the BIA to an IT Plan document

I am writing to propose an enhancement to our IT Disaster Recovery (ITDR) planning process. Specifically, I suggest that we take the risk section from the Business Impact Analysis (BIA) and make it available as a template in the plan section. This...
Michael Morris 6 months ago in Resilience - BIAs / Resilience - Plans 1 Future consideration

Should be Able to Change Product/Service Verbiage

I have a client who has changed the Product/Service library to "Programs and Services." According to Support, there is no way for them to change the verbiage in the gray box on the page that appears before any items have been added to the library ...
Amanda Feest 12 months ago in Resilience - Operational Resilience 1 Future consideration

Lock BIA fields so they are not editable

The ability to lock specific fields within a BIA. For instance, in the location dependency section we have two custom fields with resumption site information (if the business has resumption sites and if yes, how many seats). We would like the abil...
Guest 12 months ago in Resilience - BIAs 0 Future consideration

Add Impact Rating and Likelihood Rating to Department Dependencies

We should add the ability to capture Impact Ratings and Likelihood Ratings for Department Dependencies in BIAs like we do for other types of dependencies. Department Dependencies should also be included in the Risks module and assigned a Risk Rating.
Amanda Feest almost 2 years ago in Resilience - BIAs 0 Future consideration

Add Ability to Assign/Edit Mobile Contacts via Import/Export

It would be a time saver to be able to assign/edit mobile contacts for plans and documents using import/export instead of having to assign manually to each plan or document. (I thought I submitted this idea the other day but I didn't get a confirm...
Amanda Feest about 2 years ago in Resilience - Administration & Configuration / Resilience - Mobile 0 Future consideration

BIA app and supplier data with workarounds should carry over to BCP

The system should automatically carry over the apps and suppliers with workarounds from the BIA to the BCP. It's easy to forget to add them to the tables. Adding the apps to the Overview doesn't help populate the plan. Having the apps and supplier...
Sally McGinty about 2 years ago in Resilience - BIAs / Resilience - Data Management 0 Future consideration