Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Notifications

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Internal - Enable Global Notification Templates

The consulting team would like the ability to create notification templates in the templates system, that we can pull down into a clients instance as a template as we can currently do for plans and documents.
Jamie Goodloe (she/her), MBCP, MBCI 29 days ago in Resilience - Notifications 1 Future consideration

Alert banners per BIA/BCP

Allow an alert banner to appear on the dashboard per BIA or BCP. When a Builder, Reviewer, or Owner logs in, they should see a banner telling them that their BIA/BCP is expired, or even a warning with the number of days until they expire.
John Brennan 7 months ago in Resilience - Notifications 1 Future consideration

Notifications report: Ability to exclude ability to exclude the fields not used and any fields not selected in the notification

The report from notifications have more fields than needed. If 2 responses from survey are chosen - the report shows all 6 fields (4 of them are not used and empty). If notification template is not used - it shows up in report as well. It goes wit...
Guest 6 months ago in Resilience - Notifications 0 Future consideration

Have a report showing the Notification Response timestamps

Notifications: when looking at the individual responses (where a Survey has been used) you can see the timestamp (date & time) for that users response. It would be very useful to be able to get a report for that Notification to see if all resp...
Steve Barnett 4 months ago in Resilience - Notifications 0 Future consideration

Escalation automation

It'd be useful if we can run escalation automatically or we'd be able to escalation via failed notification notes
Guest about 2 months ago in Resilience - Notifications 0 Future consideration

Ability to send notifications to external stakeholders

We work closely with external agencies, they are not in our "internal contacts" library, but they have a role in our plan and need to be informed immediately if we have a major incident. Would it be possible for notifications to utilise the suppli...
Claire Green 11 months ago in Resilience - Notifications 0 Future consideration

Metadata in reporting

When I export results of a message sent via the Notifications module, the results will confirm delivery method – email or text message - and provide the underlying address or phone number. However, I need to know if it is “Work Phone” (work provid...
Guest 5 months ago in Resilience - Notifications 0 Future consideration

Limiting Notifications functionality by user role

It should be possible to stop certain users, perhaps by user role permissions, from sending communications to "All Internal Contacts" via the Notifications module. For large organisations, messages sent by local teams by accident (not habitual use...
Guest 5 months ago in Resilience - Notifications 0 Future consideration

SMS Notification: The message title should appear in the beginning of the SMS text (for testing purposes for example).

The field Text Message Prefix is not enough as it covers all the campaigns and it is not campaign specific.
Guest 3 months ago in Resilience - Notifications 0 Future consideration

Quick editing of the individual internal contacts in the notification template.

It would be useful to be able to quickly copy and paste internal contacts in a notification message and delete them all at the same time if an update is quickly needed to send it out. I do understand that we need to manage them at the template lev...
Kim Sanderson 6 months ago in Resilience - Notifications 1 Future consideration