Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

ADD A NEW IDEA

Resilience - Crisis Management

Showing 23

Ability to search multiple Plans for server names or account names inside the Exercise page

Add the ability to search for IT assets or application names under the "Activated Plans" search box.
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

Crisis Management Module should show incident list under the map

Users are having trouble finding incidents in the CM module because the map is the only thing displayed when you click on "Crisis Management." Currently, you have to click "List" to see the list of incidents. This is not user-friendly and causes c...
Ashley Helmick 12 months ago in Resilience - Crisis Management 0 Future consideration

Flag Gap Between RTO and Estimated Recovery Time

A client has requested that we add functionality that would flag a gap between projected recovery time (based on task duration) and activity RTO (e.g., if the amount of time it's going to take to recover will exceed the activity RTO). They'd like ...
Kadambari Lanka over 1 year ago in Resilience - BIAs / Resilience - Crisis Management 0 Future consideration

Move "New Incident" Button on Mobile App to Incidents Tile

UI request from a client: In the mobile app, the button to create a new incident should be on the Incidents tile (IMG_2850), not the dashboard screen (IMG_2849). *screenshots attached
Amanda Feest over 1 year ago in Resilience - Crisis Management / Resilience - Mobile 0 Future consideration

Crisis Management: Incident Activated Plans List and the IT Recovery Dashboard List should be auto sorted by Application RTO’s

Currently, in order to hard wire a recovery order by RTO you need to manually every first task to start at a specific time. Instead, the product should sort the execution order by Application RTO (assumes the app is associated to the plan).
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

Crisis Management: For incidents, establish a view by Role where those executing tasks for a given role can view their tasks that are ready to execute (as well as those remaining which are not yet ready).

When opening an Issue as an executor, have the user select their role to see their INC tasks which are: Not yet ready to start Ready to Start Completed Also, When users (who have selected their role) attempt to start a task assigned to another rol...
Guest over 1 year ago in Resilience - Business Continuity - General / Resilience - Crisis Management 0 Future consideration

In Crisis Management, Incident Tasks timed to “Start after Previous” should show the predecessor/dependency indicator on the previous task.

Just as the dependency indicator shows tasks that can't start until another (separate) plan task needs to be completed, so too should the indicator appear informing the participant that the previous task needs to be completed first. Also, when att...
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

Need a task level view of the Incident timeline (including key fields/columns)

Currently the task status page shows tasks by plan. Which refreshes and requires the user to re-expand it frequently. Instead, create a task level view of the Incident which displays ALL tasks in the INC sorted by projected start time. Something l...
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

There is no customise ability to make activated scenario and email plan owners required fields when creating a new incident

There is no customise ability to make activated scenario and email plan owners required fields when creating a new incident
Guest 9 months ago in Resilience - Crisis Management 0 Future consideration

Mobile App: Add data from Task "Content" section to Plans and Incident Tasks

Text entered in the Content field of a Task section in the plan does not appear in the mobile app - the section only displays tasks within the section. The mobile app should show all plan contents
Kadambari Lanka over 1 year ago in Resilience - Crisis Management / Resilience - Mobile / Resilience - Plans 0 Future consideration