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Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Administration & Configuration

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Allow easier differentiation between users or internal contacts with the same name.

When selecting a user or an internal contact by name, if a number of people share that name, it's not clear which one to select. This needs to be clearer.
Claire Green 5 months ago in Resilience - Administration & Configuration 1 Future consideration

Align dates and times across software

The dates on the user log in information do not align with current date and time, so if someone changed something and we had an issue, or needed to see date and time for audit purposes, it will not show the correct time that the incident or change...
Toni Spellar 11 months ago in Resilience - Administration & Configuration 0 Future consideration

Add An Authenticator for an MFA Option

We have a customer requesting other options for MFA, such as an Authenticator for BC&R. Currently we only offer SMS MFA for the web login.
Brandy Cheek over 1 year ago in Resilience - Administration & Configuration 2 Future consideration

Incorporate Users into Internal Contacts

Title: Combine Web and Mobile App Access Having User Accounts control web access and Internal Contacts control mobile app access is confusing to clients and introduces the possibility that name/email address changes could be made in 1 place but...
Kadambari Lanka over 1 year ago in Resilience - Administration & Configuration / Resilience - Mobile 1 Future consideration

Allow different length reminders in Riskonnect system

The current reminder cycle in the system does not work for our organisation. It would suit our program cycle to have reminders issued at 30, 60, 90, 120, and 150 days out of from review (highest to lowest). We would like to have the option of who ...

Add ;'Group Role Contact' column not included in the export of Internal Contacts - please add

It would be helpful to have this as what is the point of setting a person in a group as primary or alternate if you can't see that in the export.
Tracey Agnew 9 months ago in Resilience - Administration & Configuration 0 Future consideration

Add Default Currency for South Africa (Rand/ZAR)

When implementing the RK BC&R platform and OpRes, we could not locate the currency (Rand/ZAR, currency symbol “R”) in the Manage My Account Settings > Currency. Could you please add this as an option. Not having this as an option is a signi...
Guest almost 2 years ago in Resilience - Administration & Configuration / Resilience - Business Continuity - General 1 Future consideration

Show where files come from on File page

When I go to the Files library, I can click on files that were added via Plan/Incident/etc, but that information is now shown. Above the "inherit permissions" checkbox, we should have a field for "Parent Document" that links back to it.
Sarah Zoloth over 1 year ago in Resilience - Administration & Configuration 0 Future consideration

Add "Customize List View" to the User Screen

Create a "Customize List View" button on the User screen to allow clients to quickly sort users by security role and login type.
Guest about 1 year ago in Resilience - Administration & Configuration 0 Future consideration

Default Time Zone for Users Added to Export

I was asked by a customer to update the “Time Zone” for their Users; after exporting the User list I noticed Time Zone was not listed…I then manually added it but it does not appear to be importable. Is this accurate? Or is this a bug? Any time a ...
Tammy Roitenberg over 1 year ago in Resilience - Administration & Configuration 1 Future consideration