Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Resilience - Administration & Configuration

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Homepage - modify

Possibility to change/ modify the text. Current wording is strange, as well as a mixture between large and small font size.
Guest 3 months ago in Resilience - Administration & Configuration 2 Future consideration

Home Page Customisation

Currently under the home page one sees the BIA's and BCP's that you are owner of and or manage. It would be great if if one could customise the home page to add views of for example third parties, or other dependencies, or a section of the BCP for...
Kim Sanderson about 2 months ago in Resilience - Administration & Configuration 1 Future consideration

Users who don't have the ability to archive records should not see the icon

When a User (with the User role) logs in to the system and goes to Plans, they will see the Archive icon. While if they click on the icon nothing happens, they shouldn't see the icon at all.
Rory Middleton over 1 year ago in Resilience - Administration & Configuration 0 Future consideration

Defect - User's Name Is Not Always Unique

Currently, the system requires both the email address (username) and the User's name must be unique. While email addresses can be unique, it is a defect that name's must be unique. The world is full of people with the same name.
Guest over 1 year ago in Resilience - Administration & Configuration 0 Future consideration

Change Verification Code Text Message Sender ID from Castellan to Riskonnect

When we log in to Riskonnect with the user ID and password option, the sender of the verification code that we get sent displays as Castellan on our phones. The text of the message states: Your Riskonnect verification code is: ###### . It would be...
Guest 4 months ago in Resilience - Administration & Configuration 0 Roadmap Consideration

Store dates in a consistent formats against Plans

We wish to be able to export data to create dashboards as the reporting capabilities in the system are not fit for purpose and we have no timelines of when these will be resolved. However, reporting against time fields in Plans is challenging as d...
Guest 6 months ago in Resilience - Administration & Configuration / Resilience - Plans 0 Future consideration

users into Riskonnect

when adding new users into Riskonnect it is very important to chose correct preferred language otherwise it will cause problem headlines are not showing correct. See attached example
Guest 2 months ago in Resilience - Administration & Configuration 2 Future consideration

Allow for Calculated RTO and Calculated MTPD Fields to be Renamed

Currently the "Calculated RTO" and "Calculated MTPD" fields on the Activity screen in the BIA can't be edited in the Customized Site screen. They should be added to the Customize Site area so that clients can change the name of the fields if they ...
Amanda Feest over 1 year ago in Resilience - Administration & Configuration / Resilience - BIAs 0 Future consideration

Enable functionality to exempt records from import/export updates

We need the ability to maintain a static list of resources (internal contacts, applications, suppliers, etc.) that do NOT get updated/deleted with an import. The specific example is we have a list of board members who are NOT in the HR data feed. ...
Guest over 1 year ago in Resilience - Administration & Configuration / Resilience - Data Management 1 Future consideration

Way to capture/report Proven RTO/RPO times

Currently there is no way to capture the Proven RTO/RPO times after an exercise. Would it be possible to create an insight report or, secondarily, an excel export that is tied to a particular Event/Incident with all the corresponding data collected.
Guest over 1 year ago in Resilience - Administration & Configuration / Resilience - Crisis Management / Resilience - Data Management 1 Future consideration