Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

ADD A NEW IDEA

Riskonnect Healthcare

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Re-open "Completed" event review records in RK HC

Reviewers need the ability to "Re-open" event review records that were previously closed.
David McElroy over 2 years ago in Riskonnect Healthcare 0 Included in Release

EMR Launch to Patient Event Portal

This idea is to capture the solution for a frontline staff member, using Epic or Cerner, viewing a Patient Record to functionally "launch" the RK event portal. The kicker is while also carrying over the patient's demographic information and associ...
Guest over 4 years ago in Riskonnect Healthcare 0 Included in Release

Assigning Lightning Console Permission

With HC clients we must assign a lightning console permission set for all new users. We are currently creating a flow for every HC client to make this an automated process for the user's admin. This should be base automation that can be envoked us...
Guest almost 4 years ago in Healthcare - General 0 Included in Release

Add Primary Facility to be included in "Create Related Record" process for HC

Add the Primary Facility to the fieldsets utilized for "Create Related Record" for all healthcare solutions. This would copy the field from one object to the other object where the record is being created. Claims will not be included since it is n...
Guest about 3 years ago in Riskonnect Healthcare 0 Included in Release

Workplace Violence Event type for Non-Clinical Events

New event type to capture Workplace Violence events
Guest over 3 years ago in Healthcare - General 0 Included in Release

Implement "Communication and Optimal Resolution" (CANDOR) toolkit within our Healthcare Solutions

C ommunication and O ptimal R esolution (CANDOR) is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm. The AHRQ toolkit was developed by AHRQ ...
Guest about 5 years ago in Riskonnect Healthcare 0 Included in Release

Focused Record Reviews in Rounding

Clients want to utilize Riskonnect to perform various Focused Record Reviews that include patient data. Examples of the Focused Record Reviews are the following: Mortality and morbidity reviews (MMRs) provide a rigorous, systematic, open, collabor...
Guest about 4 years ago in Healthcare - Rounding / Non-Product Specific & RK/Salesforce Platform 0 Included in Release

Healthcare Report - Medication Events per 1,000 Doses

Report showing the number of medication events per 1,000 doses
Guest over 4 years ago in Healthcare - Patient Events 0 Included in Release

Failure Mode Effects Analysis (FMEA) within Healthcare Product

Implement the HFMEA within the healthcare product A five-step process is used by interdisciplinary teams to proactively evaluate a health care process. Specifically designed for use by health care professionals, the process offers users analytical...
David McElroy over 6 years ago in Riskonnect Healthcare 0 Included in Release

Ongoing Professional Performance Evaluation (OPPE)

Ongoing Professional Practice Evaluation (OPPE) is intended as a means of evaluating professional performance on an ongoing basis for three reasons: 1) as part of the effort to monitor professional competency; 2) to identify areas for possible per...
David McElroy about 6 years ago in Healthcare - OPPE / Riskonnect Healthcare 0 Included in Release