Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Showing 796

In recovery staffing requirements, the system should display a warning prompt when the 'Total Staff' number is greater than 'Normal Level' number

It will improve input errors
Guest 6 months ago in Resilience - BIAs 0 Future consideration

Auto expand or word wrap the title labels in the dependency map/diagrams as they are currently truncating when they exceed a limit

when a record title exceeds a certain limit, the title is truncated and you cannot see the full text. For example, for the key process “Operations: Cash Withdrawals” is truncated to “Operations: Cash Wi…” within the map/diagram. Can we in some way...
Simon Foglietta almost 2 years ago in Resilience - Reporting & Analytics 0 Future consideration

Event/Action based on Payment Schedule

Client is looking to create a validation based on Creating/Saving of Scheduled Payments. However, currently this option does not exist. We attempted to use events based on 'Create/ Save Transaction' and this appears to work as expected on the Tran...
Guest over 4 years ago in CS - Claims Administration 0 Future consideration

Medication involved junction needs to be mandatory if a medication is involved

We need a validation on the Portal for the users entering in events related to a Medication involved in the event. Currently the user can answer the question was a medication involved, however there is no path to require the user to enter in the M...
Guest over 2 years ago in  0 Future consideration

Second Victim Module

Develop a solution to help healthcare organizations addressed the growing concern of Second Victims. Second victims are healthcare providers who are involved in an unanticipated adverse patient event, a medical error and/or a patient related injur...
Guest about 3 years ago in Healthcare - General 1 Future consideration

Event Reporting - order the day of the week in standard order rather than alphabetical order.

Patient event such as falls are tracked by time of day as well as the day of the week. The report only sorts by alphabetical day of the week (Fri, Mon, Sa, Su, Th, Tu, We) which makes no sense at all. Standard would be Sunday to Saturday.
Guest over 2 years ago in  0 Future consideration

Alerts for BIA/Plan Updates

Since we allow our BIA owners/contributors to make updates to their BIAs/Plans whenever they want, we would like to have an alert that let's us know when updates are made. This will allow us to review the new changes/updates and in our case, add t...
Guest over 1 year ago in Resilience - Administration & Configuration / Resilience - BIAs / Resilience - Plans 0 Future consideration

Ability (option) to display all Occurrence Notes on the Claim's Notes page (not just on the Timeline page)

Currently notes added to an occurrence will display on the Claim's Timeline page. Client wants the option to show all occurrence notes on the NOTES page of the Claims associated to that occurrence.
Shannon Stout over 3 years ago in CS - Claims Administration 1 Future consideration

Ability to see Occurrence Number in Intake

When an Intake is open, and not submitted, Crete would like the ability to see the occurrence number as a field inthe intake and not have to use the summary section, as it takes up a lot of space on mobile devices
Guest over 3 years ago in  0 Future consideration

Update Case Manager Supervisor field when claim is reassigned. Sync process between user profile and claim.

Case Manager Supervisor field (Claim.MiscDescription#48) does not update on claim when the case manager is reassigned to another user. When the claim is reassigned, update the Case Manager Supervisor field to the newly assigned case manager’s supe...
Shannon Stout over 1 year ago in  1 Future consideration