Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Ideas

Showing 797

Crisis Management: Incident Activated Plans List and the IT Recovery Dashboard List should be auto sorted by Application RTO’s

Currently, in order to hard wire a recovery order by RTO you need to manually every first task to start at a specific time. Instead, the product should sort the execution order by Application RTO (assumes the app is associated to the plan).
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

Crisis Management: For incidents, establish a view by Role where those executing tasks for a given role can view their tasks that are ready to execute (as well as those remaining which are not yet ready).

When opening an Issue as an executor, have the user select their role to see their INC tasks which are: Not yet ready to start Ready to Start Completed Also, When users (who have selected their role) attempt to start a task assigned to another rol...
Guest over 1 year ago in Resilience - Business Continuity - General / Resilience - Crisis Management 0 Future consideration

User specific activity monitoring in ClearSight Admin

Ability to see activity monitoring when going into a user record (changes to the user record itself, not tracking what they did, but did someone add screen access permissions, etc.)
Guest over 2 years ago in ClearSight 0 Future consideration

Update the Summary on SIM Records to include claim number and claimant name

We have the ability to customize what fields are on the summary tab of a claim, however, we cannot do the same for the summary on a SIM record. The feature is not available in the administration app. We want to be able to add claimant name and cla...
Guest 5 months ago in CS - Administration & Configuration 0 Future consideration

Department Dependency - Process to process mapping

When a user adds a process to process dependency, the update is shown in the BIA to which the dependency has been made, this is only shown as an update. The process is shown to which the dependency has been made, but gives no indication from where...
Guest 10 months ago in Resilience - BIAs 0 Future consideration

Reserve Worksheet - add column to add multiplier to reserves

When a user adds a reserve, they would have the option to enter one amount and then add a multiplier and the reserve worksheet would calculate the total reserve needed. So if you have scheduled payments of $100 for 52 weeks, the user would enter $...
Shannon Stout almost 4 years ago in CS - Claims Administration 2 Future consideration

Default Time Zone for Users Added to Export

I was asked by a customer to update the “Time Zone” for their Users; after exporting the User list I noticed Time Zone was not listed…I then manually added it but it does not appear to be importable. Is this accurate? Or is this a bug? Any time a ...
Tammy Roitenberg over 1 year ago in Resilience - Administration & Configuration 1 Future consideration

Allow Multiple colour coding to appear on control tiles and provide a legend

Customers are saying that they would like to see multiple criteria on the Bowtie in terms of Effectiveness, Type, Status. What they want to see is three coloured Bars sitting at the bottom of the box that relate to control fields. We would also ne...
Lisa Segrave almost 3 years ago in Active Risk / ARM - Reporting, Charts and Analysis (ViewPoint, BowTie, Visualizer, Charts, Schedule Risk Analysis, Impact Analysis) 0 Future consideration

More 'Group' by options in Dashboard charts, for example Current Risk Level

This enhancement would be to add additional grouping options to Dashboard charts, for example enabling the ability to group risks by the Current Risk Level, business folder/item level. Original Active Risk ID: ARM-I-53
Nick Ridout about 4 years ago in Active Risk / ARM - Dashboards 0 Future consideration

Standard STATE field should allow for duplicate State Codes

Currently State codes must be two digit alpha, no numbers are allowed. When a client wants to add foreign states to our state code list, we have an issue with duplicate codes (ie: AR). We need options to be able to allow duplicate codes with diffe...
Shannon Stout almost 4 years ago in CS - Claims Administration 1 Future consideration