Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Add Lab, Radiology, Treatment/Procedure, Care Management, Security Event Types to LTC

Need for a Lab Event, Radiology, Treatment/Procedure, Care Management and Security type category to be added to Long Term Care Portal. For Lab, recommendation to include a section for documenting medical thought processing errors (i.e. missed labs...
Guest over 2 years ago in Riskonnect Healthcare 0 Future consideration

Screen Label Set Default Button - Ask for Clear Confirmation before defaulting labels

When in Screen Labels, the Set Default button is not clear on its function and does not ask for confirmation before setting all screen labels back to their default value. We would like to have the button moved off by itself, so there is no possibi...
Guest over 3 years ago in ClearSight 0 Future consideration

Ability to add meaning/effect to custom status list values

There are certain default status list values in records such as Risks and Responses that when selected mark the record as having a particular higher level of status such as live or unapproved that can be used for reporting or set a date such an ap...
Nick Ridout over 4 years ago in Active Risk / ARM - Admin, Configuration, History and Audit trails 0 Future consideration

When a control is unlinked from the BowTie it still remains as a linked control in the risk form.

Clients are finding it frustrating when they create a BowTie and link a control and then de-link the control from the diagram that they then have to manually open the risk form and remove the control from the response table Original Active Risk ID...
Lisa Segrave almost 3 years ago in Active Risk / ARM - Reporting, Charts and Analysis (ViewPoint, BowTie, Visualizer, Charts, Schedule Risk Analysis, Impact Analysis) 0 Future consideration

Link TI with Notifications

Alerts from TI could be GREATLY enhanced if we were able to create Notification Templates and use them from TI. Fields from TI (i.e., the lines in Alerts, such as Event, Categories, Severity Level, Impacted Assets, etc.) should be exposed to a Not...
Daniel Holmes 7 months ago in Resilience - Threat Intelligence 0 Future consideration

Add text message as an alert method option

Currently the only option in the TI tool to send alerts is via email. The more urgent an alert is, the less this is good practice as the only method of communication. We should have the ability to leverage the mobile phones captured in contact rec...
Daniel Holmes 7 months ago in Resilience - Threat Intelligence 0 Future consideration

Add precise proximity to threat alerts

Currently there is no way to discern the proximity of an asset from a threat by looking at the alert. I assume this information is known in the logic somewhere, else the rule would not have been triggered. Suggest something that looks like: "Impac...
Daniel Holmes 7 months ago in Resilience - Threat Intelligence 0 Future consideration

Tasks - make usable for Policy Management and Recommendations

Currently tasks are only usable for claims. We have a task app where all tasks for all claims can be seen. I have for example clients who wish to use tasks for the policy renewal process. Current process is to go into each policy and add the tasks...
Guest about 3 years ago in CS - Insurance Policy/Program Management 1 Future consideration

Use Generative AI to fill forms using content from clipboard.

We have various forms throughout our products that users will fill based on information they received from some external source like email or tweet or website article. Wouldn't it be great if they could just copy that information from the source i...
Guest 7 months ago in The AI Innovation Lab 1 Future consideration

Excel Import for Inherent Assessment into ARM

Current excel template to transfer the risk data to ARM has only 2 assessment sections (current and target) and does not has column for "inherent assessment". Along with 2 available we want 3rd one too, in order to transfer all 3 assessments from ...
MuhammadTariq Laghari almost 4 years ago in Active Risk / ARM - Integration (API, Import/Exports, External Applications, Bulk Updates, ARM to ARM) 0 Future consideration