Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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BIA: BIA approvers should not have 'edit' rights unless it is specifically selected on the user role rights

Currently when you set someone as an 'Approver', he also automatically gains edit rights on the respective BIA, but these two privileges should be separate.
Guest about 2 months ago in Resilience - BIAs 1 Future consideration

Import impact profiles

Add ability to import impact profiles into a BIA.
Guest 5 months ago in Resilience - BIAs 1 Future consideration

Multiple BU's assigned to a BIA or Plan (Business Continuity)

Many teams have an alignment to multiple BU's so it would be beneficial to be able to select more than one
Michael Allman almost 2 years ago in Resilience - BIAs / Resilience - Plans 1 Future consideration

Use only the approved Disaster Recovery Plans during an exercise

When starting a new incident, include only the "Approved" versions of all plans to be used inside the exercise and not allow changes to said plans in the middle of the exercise. Currently plans are pulled in in whatever state they are, approved, n...
Guest over 1 year ago in Resilience - Crisis Management 0 Future consideration

Add more Long Description fields for Claims

Add more Long Description fields for Claims - currently there are only 5 Long Description fields available for claims.
Guest 10 months ago in CS - Administration & Configuration 1 Future consideration

Strategy Section Formatting

When completing the strategy section on the BIA, when inputting the implementation steps you can add numbering or bullet points steps. However, when the strategy moves to the Plan Template the formatting disappears, and the text transfers into a s...
Guest about 2 months ago in Resilience - BIAs 2 Future consideration

Add control on what sections to show when exporting PDF of Plan

For every plan created, there are different audiences and some sections are not always appropiate. ie.: History Log for External Customer.
Guest over 1 year ago in Resilience - Plans 0 Future consideration

Client request for currency conversion tables to be defined at PREMIUM level not just policy level.

Client wants to be excited about managing their policies within RKCS. However, they noted that we are missing the mark because we do not have the ability to convert currencies at the premium level.
Guest over 2 years ago in CS - Insurance Policy/Program Management 1 Future consideration

Adding the Risk section from the BIA to an IT Plan document

I am writing to propose an enhancement to our IT Disaster Recovery (ITDR) planning process. Specifically, I suggest that we take the risk section from the Business Impact Analysis (BIA) and make it available as a template in the plan section. This...
Michael Morris about 2 months ago in Resilience - BIAs / Resilience - Plans 1 Future consideration

Ability to send notifications to external stakeholders

We work closely with external agencies, they are not in our "internal contacts" library, but they have a role in our plan and need to be informed immediately if we have a major incident. Would it be possible for notifications to utilise the suppli...
Claire Green 7 months ago in Resilience - Notifications 0 Future consideration