Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Business Continuity & Resilience

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When creating a new Incident and using the "Activated Plan Tags" it is also pulling Archived Plans.

Archived plans should not be part of DR exercises.
Guest about 2 years ago in Resilience - Crisis Management / Resilience - Plans 0 Future consideration

Dependencies in BIA Multiple Times Should be Sorted by Dependent Activity Name

If you add the same dependency to a BIA multiple times (e.g., you add the same application 3 times, tying it to a different "dependent activity" for each entry so you can capture a different RTO), it sorts those 3 entries by order in which they ar...
Amanda Feest 4 months ago in Resilience - BIAs 1 Future consideration

users into Riskonnect

when adding new users into Riskonnect it is very important to chose correct preferred language otherwise it will cause problem headlines are not showing correct. See attached example
Guest 7 months ago in Resilience - Administration & Configuration 2 Future consideration

Customise Site

in the section above, the different fields that are possible to select to customize are shown, it would be more user-friendly if they were displayed in alphabetical order
Guest 2 months ago in Resilience - Administration & Configuration 3 Future consideration

Creating a calculated score between RTO and Impact Categories

Use the RTO and the Impact Categories to create a score. Full details attached.
Bradley Cornwell 2 months ago in Resilience - BIAs 0 Future consideration

BIA - Add a 'Select All' option to dependencies

Add a 'Select All' option for users when completing the BIA, specifically for when selecting 'Activities using this application / facility / supplier etc'
Guest 9 months ago in Resilience - BIAs 1 Future consideration

Allow for Calculated RTO and Calculated MTPD Fields to be Renamed

Currently the "Calculated RTO" and "Calculated MTPD" fields on the Activity screen in the BIA can't be edited in the Customized Site screen. They should be added to the Customize Site area so that clients can change the name of the fields if they ...
Amanda Feest almost 2 years ago in Resilience - Administration & Configuration / Resilience - BIAs 1 Future consideration

Users who don't have the ability to archive records should not see the icon

When a User (with the User role) logs in to the system and goes to Plans, they will see the Archive icon. While if they click on the icon nothing happens, they shouldn't see the icon at all.
Rory Middleton almost 2 years ago in Resilience - Administration & Configuration 0 Future consideration

Notify Owner when Incident Issue is Created

When an Issue is created within an incident, the assigned Owner should be notified (via email). Currently the Owner would not receive an email or other notification related to the issue until the date/time indicated in the Next Update field.
Amanda Feest about 2 years ago in Resilience - Crisis Management 0 Future consideration

Notifications: Have ability to use alternate sending options to WhatsApp for hard to reach destinations

Notifications: For businesses with a global reach, notifications may be required to be sent - and responses received - to known 'Hard to Reach' countries (i.e. China, Nigeria) for SMS messaging. Resilience offers the use of WhatsApp messaging for ...
Steve Barnett 4 months ago in Resilience - Notifications 0 Future consideration