Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Business Continuity & Resilience

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Riskonnect Alerts when a contact has been removed from a doc, BIA/BCP.

In Riskonnect, we have an API feeding the Internal Contacts. These are the same users pulled to updates BCPs. However, when a user/employee is removed from a plan no alerts go out to the Plan Owner/Contributor/Approver.
Guest over 1 year ago in Resilience - BIAs / Resilience - Plans 0 Future consideration

Allow Peaks and Deadlines to be reportable.

During a disruption. Peaks and deadlines need to be quickly accessible and sortable at the organizational level. Currently, no Peaks and Deadlines information comes out in the Activities reports, or in the Department (All sections) report.
Guest 7 months ago in Resilience - BIAs 1 Future consideration

Have the ability to look at Incident Issues across multiple Incidents to identify trends/common issues

Within the Crisis Management module, there is the ability to identify and record any issues related to that incident. As BC planning is about spotting trends and issues, there is currently no way to look at all identified issues across multiple in...
Steve Barnett 7 months ago in Resilience - Crisis Management 0 Future consideration

Make all workflow email templates configurable

Within a BIA or Plan for example, in the Approval process you can press 'request update' or 'request approval' - this produces a pop up box where an email can be sent - The content that is populated as standard in this pop up is not configurable i...
Bradley Cornwell 12 months ago in Resilience - BIAs 0 Future consideration

1 e-mail for action items' notifications

If there are more action items for 1 BCP, instead of sending separate e-mails for each action item - send 1 e-mail with all action items included that are not yet completed.
Guest 10 months ago in Resilience - Actions / Resilience - Plans 0 Future consideration

Way to capture/report Proven RTO/RPO times

Currently there is no way to capture the Proven RTO/RPO times after an exercise. Would it be possible to create an insight report or, secondarily, an excel export that is tied to a particular Event/Incident with all the corresponding data collected.
Guest about 2 years ago in Resilience - Administration & Configuration / Resilience - Crisis Management / Resilience - Data Management 1 Future consideration

Ensure all sections are available on Mobile App

Currently there are a number of sections from the Plan that show as 'Not currently optimised' and would be helpful if these were available to view. These are some of the main sections required throughout an incident, such as activity criticality o...
Guest 7 months ago in Resilience - Mobile 1 Future consideration

Add the ability to tag locations/facilities in BC&R

Currently, Riskonnect Resilience users are not able to tag facilities/locations in the core list. It would be really useful if we could, as it seems to be one of the only core list items that we cannot tag.
Nathan Early over 1 year ago in Resilience - Data Management 0 Future consideration

Auto-populate Application Owners in Plans

When creating an application recovery plan (or server, etc.), the owner of the application according to the core list would automatically populate as the owner of the application plan hen you add that application to the properties.
Joey Dean over 1 year ago in Resilience - Plans 1 Future consideration

Escalation automation

It'd be useful if we can run escalation automatically or we'd be able to escalation via failed notification notes
Guest 3 months ago in Resilience - Notifications 0 Future consideration