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Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

Status Future consideration
Created by Steve Barnett
Created on Nov 18, 2024

Allow all 'From' mails to be customised to a clients known email

Some aspects of the system allow the 'From' email to be changed from the default 'noreply@castellanbc.com' to an email of the clients preference/choosing. Doing this allows the client to utilise a known/accepted email within their organisation and reduces the risk of colleagues receiving the 'noreply@castellanbc.com' mail and treating this as Spam (i.e. not reading it).

However this approach is not consistent across the platform, as other areas that generate automated emails (i.e. Manage My Account>Bc Settings>Notification mails) are not able to be changed in the same manner.

Thus there is a significant risk that the automatic reminders will be ignored as Spam and not help to drive the required/improved user behaviour which is often a reason for purchasing Resilience.

Thus this Idea is to provide the capability for all system generated emails to have their 'From' email customised by the client - noting that some DNS set-up is required at the client side in all cases to allow this to happen.

Solution Platform Business Continuity & Resilience
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  • Admin
    Sarah Zoloth
    Reply
    |
    Nov 21, 2024

    This is not currently a part of our long-term roadmap, but will be archived for the future.