Customer Ideas Portal
The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.
Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.
Your feedback is important and valuable. Thank you for taking the time to provide it!
Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.
Hello - Thank you for the comment. The requirement to use WhatsApp Templates is a Meta requirement for its WhatsApp for Business service. All business communications must start from a pre-approved message template. However, we are able to add more templates, so if there is a general notification type you do not see represented within the WhatsApp templates we have today, do let us know. We will create a new template.