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Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

Status Future consideration
Created by Nathan Early
Created on May 9, 2023

Create a Supplier/External Contact Core List

Large enterprises partner with enterprise service providers like Workday or facilities management firms, and various departments and divisions may work with dozens of contacts from a single vendor (e.g., regional reps, customer success, customer support, account services, etc.) which can create a large number of contacts that are not centralized and are largely manually updated. Creating a core list that allows for the creation of contacts (much like internal contacts currently works today) associated with suppliers or maintained independently would improve functionality and potential integration capabilities with other systems and allow for the automated update and synchronous information across a large number of associated documents in RK BC&R. This is something our competitors (e.g., Fusion, BCIC) and legacy products (Assurance CM) currently do.

In an ideal world, this would look like the internal contacts core list with a relationship field to connect it to a supplier. In plans and documents, you would be able to add a vendor rep/external contact to a teams section and related team contact information section. Lastly, in BIAs, the user would be able to pull from a pick list of primary and secondary contacts rather than manually enter and update the information.

Solution Platform Business Continuity & Resilience
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