Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Status Future consideration
Created by Guest
Created on Mar 3, 2023

RELATED IDEAS

success portal chat

The success portals effectiveness would increase substantially if there was a quick chat where you can connect to a portal member and get answers to simple issues quickly. It would reduce the case number submitted and time waiting for responses.

Solution Platform Riskonnect Salesforce Platform
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  • Guest
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    |     Feb 8, 2024

    A chat feature for simple issues would be helpful for users that are not sure if their issue is a simple fix they could handle with brief guidance, one that would take greater effort that a chat response could direct user to submit a case, or even possible user error (it happens to everyone!).

    This would remove the deterrent for many issues that could be solved quickly, but are avoided due to the effort/support hour usage/time a case to Customer Support involves.