Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Status Future consideration
Categories ClearSight
Created by Guest
Created on May 13, 2022

RELATED IDEAS

Add tracking of Natural_Key object in USRAU table for Tasks, Notes, etc.

Client was looking to utilize Activity Monitoring to track actions around adjusters closing, opening, and reassigning tasks. However, the Key field in Activity Monitoring (pulled from the NATURAL_KEY field in the USRAU table) is blank. This doesn't allow for the client to correlate the tasks to the corresponding claim/incident/occurrence. The client has asked that we add this data, where applicable, to the Key field.


While the client's example relates specifically to Tasks, I found the following other Entities where NATURAL_KEY was blank in their USRAU table. Would it be possible to add data into the Key field for other objects such as Notes, Contacts, etc.?


ENTITY_NAM COUNT(*)

Orion.Comment 3,611,833

Orion.Task 3,379,074

STARS.ContactRewrite 1,993,163

STARS.IntakeNotice 1,075,070

STARS.ContactAttachment 135,346


Solution Platform ClearSight
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