Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Status Future consideration
Categories ClearSight
Created by Guest
Created on Nov 17, 2021

RELATED IDEAS

ClearSight SSO Clients Product Notifications

Clients utilizing SSO are bypassing the "log in" splash screen, therefore they are not receiving the product down time notifications that are posted on the log in page. Requesting system notification of outages be posted somewhere in the app so that the clients are not relying solely on the email bulletin.

Solution Platform ClearSight
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  • Admin
    Dianna Talmadge
    Reply
    |     Jul 25, 2022

    Related Epic is tied to a parking lot release so leaving Idea as future consideration

  • Guest
    Reply
    |     Nov 30, 2021

    Josh - what about a “broadcast” message or sorts? This is a pop-up that the user has to click “OK” to clear. That would definitely fall in the realm of “potentially intrusive” – perhaps we could program it in where this only happened one time, then their user ID would be flagged as having acknowledged it and they would not see it again.

  • Guest
    Reply
    |     Nov 17, 2021

    This is a good idea, but the challenge is where to put the notification. There is already 'news and announcements' which can be displayed as a dashboard part. Currently the messages displayed there are manually configured. Maybe there could be a new dashboard part with system messages. Maybe this could be used for other types of notifications (releases? new products?). Not all clients use dashboards, and they are free to configure them however they want. Need to think about how intrusive you want the messages to be and the extent to which clients can opt out.