Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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Status Will not implement
Categories CS - Claims Administration
Created by Guest
Created on Jan 22, 2021

RELATED IDEAS

Allow users to set schedules ahead of time for out of office on Auto Assignments.

The thought is that it will be challenging for managers to maintain all of their adjusters schedules and know that they have to login to the system and check the out of office on their adjusters profiles. They also thought having a time for which it to be enables would be beneficial. For example, if an adjuster was to go out of office on Tuesday - Friday, they would not want that adjuster assigned a claim that comes in Monday at 7:00 pm and then it not get worked on until they return the following Monday.

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  • Guest
    Reply
    |     Mar 3, 2022

    Lowe's has asked for this. Right now, we have a daily report going out to designated people informing them of who is still marked as "On Vacation" so they don't forget to mark them as being back. But having a scheduled time would be a big benefit too.

  • Guest
    Reply
    |     Mar 3, 2022

    Walmart has shown interest in this functionality (00322144) and I think a lot of our other clients would like it as well.

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