Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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BC&R: Be able to see location name when hovering over icon on Geo location map

A client requested the ability to see the location name when hovering over a Geo Location icon on the map - currently it shows a count figure, and there is no way to change this to display the location name. Therefore a Request for Enhancement is ...
Steve Barnett over 1 year ago in Resilience - Reporting & Analytics 1 Future consideration

Add the Supplier (Vendor) library data in the BIAs and Plans

Adding the supplier (vendor) library data to the BIAs and plans could be beneficial to allow for the information to be in one place, that way users/viewers wouldn't have to navigate to multiple screens, and it would be included in the printed or P...
Guest almost 2 years ago in Business Continuity & Resilience 0 Future consideration

Create new event type of - On Copy Claim (but should apply to other entities)

Multiple clients have some actions that want to only happen during the 'On Copy' event type within the system. For example a client wants a new note action to be firing during the process of 'On Copy Claim'. But the current logic they would have t...
Guest over 3 years ago in ClearSight 2 Future consideration

Scheduled Reports

Ability to run a report and send it to a specific location at a scheduled time Original Active Risk ID: ARM-I-212
Lisa Segrave over 3 years ago in Active Risk / ARM - Reporting, Charts and Analysis (ViewPoint, BowTie, Visualizer, Charts, Schedule Risk Analysis, Impact Analysis) 0 Future consideration

Users who don't have the ability to archive records should not see the icon

When a User (with the User role) logs in to the system and goes to Plans, they will see the Archive icon. While if they click on the icon nothing happens, they shouldn't see the icon at all.
Rory Middleton over 1 year ago in Resilience - Administration & Configuration 0 Future consideration

Allow Lowest Criticality on Application Record to auto populate the App Criticality (Tier)

As BIAs are completed, the application records automatically update the with the lowest Requested RTO. This update should also populate the criticality to align with the Recovery Tiers to prevent BIA updates making App Criticality out of sync, the...
Jennifer Umberg 11 months ago in Resilience - BIAs 0 Future consideration

When creating a new Incident and using the "Activated Plan Tags" it is also pulling Archived Plans.

Archived plans should not be part of DR exercises.
Guest almost 2 years ago in Resilience - Crisis Management / Resilience - Plans 0 Future consideration

Create an easy way to print out all BIA's and Plan's to PDF's

This is needed for Administration and Crisis Management to have all saved outside the system.
Michael Welander 5 months ago in Resilience - BIAs / Resilience - Plans 0 Future consideration

Defect - User's Name Is Not Always Unique

Currently, the system requires both the email address (username) and the User's name must be unique. While email addresses can be unique, it is a defect that name's must be unique. The world is full of people with the same name.
Guest over 1 year ago in Resilience - Administration & Configuration 0 Future consideration

Allow to manually link an Action to an "Incident Issue" or vice versa

This is only allowed if yo click on "Create Action" inside an "Incident Issue". Currently it is allowed to be manually done for "Action" to a "Plan", to a "Risk", to an "IT Asset", etc. Seems obvious that you should also be able to do it for an In...
Guest over 1 year ago in Resilience - Actions 0 Future consideration