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Customer Ideas Portal

The Customer Ideas Portal gives you the opportunity to submit Ideas for new features and functions to add to the products and vote up existing ideas that are important to your organization.

Ideas that you create are viewable by other customers, so please be mindful of the details you include in the title and description.

Your feedback is important and valuable. Thank you for taking the time to provide it!

Note: Product bugs or configuration requests that are specific to your organization should be submitted through a case on the Customer Success Portal.

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ClearSight

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Change Coverage Security

Currently, the Change Coverage button in the top ribbon on claims and incidents cannot be modified other than specific entity access. So the Change Coverage button is allowed if a user has Save permissions on the entity. Can we add security to dis...
Guest over 2 years ago in CS - Claims Administration 0 Will not implement

Create Global Setting that would allow Client to Identify which Date to validate Policy Against

There are times when our clients that are broker need to report on claim under multiply policy periods and would like to have date that can be changed used to validate the policy period by then the system default.
Guest almost 4 years ago in ClearSight 2 Will not implement

When importing transactions use date of transactions as Inc to Clm date, not date of import

when a transaction is imported onto a record, if the status is Incident, it will be converted to a claim, but the IncToClm date is the date the import was run, not the date of the transaction. Client is requesting that the date used for the IncToC...
Guest about 3 years ago in CS - Claims Administration 1 Will not implement

Ability to be able to edit Subject for Report Distributions

Client wants ability to be able to edit Subject for Report Distributions
Guest about 3 years ago in CS - Claims Administration 1 Will not implement

Update Risk Goggles Layers when Entity Views Modified.

When any view updated with condition or result grid columns, user needs to logout and login to clears user specific cache, as ConditonEditorInitialValues framework service will be cache and update after 20 mins
Guest about 3 years ago in CS - Risk Goggles 0 Will not implement

Values Collection - enable Events and Actions

For a number of clients, we have come across issues because of the inability to use events and actions - workflow - for Values Collection. It is for example impossible to create email events which would be very useful rather than just having the c...
Guest over 2 years ago in CS - ClearSight Platform - General 0 Will not implement

ClearSight claims anonymisation - allow the option for claims to be anonymised via the claim view

With the current implementation of the anonymisation process in ClearSight, users must individually open each claim in order to anonymise any fields previously set up to remove PII. This can be very slow and laborious, the client would like to hav...
Guest about 3 years ago in ClearSight 0 Will not implement

Add Events "On Create User Account" and "On Save User Account"

Add Events "On Create User Account" and "On Save User Account" to allow a email or task action to trigger
Guest over 2 years ago in ClearSight 0 Will not implement

Include Tasks, Notes, Attachments created on SIM records related to Claims to show up on Claim Timeline

Include Tasks, Notes, Attachments created on SIM records related to Claims to show up on Claim Timeline and under the respective sections for each on Claim
Guest over 3 years ago in CS - Claims Administration 0 Will not implement

Have visual indicators (flags) at top of the claim administration screen when a claim is/has the following conditions

Client wants the below as an example to appear next to Claim number at the top of the CLAIM screen. It would indicate if a claim is associated with any of the following: • Legal representation • Litigation • Subrogation • Death claim • Medicare/CM...
Guest over 3 years ago in CS - Claims Administration 1 Will not implement